Terms and Conditions
Welcome to Dew Rosa London!
These Terms and Conditions (the “Terms”) set out how we provide our services and sell our jewellery through our website, www.dewrosa.com
Please take a moment to read them carefully, as by using our Site or placing an order with us, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not continue to use our Site or purchase from us.
1. Who We Are
Dew Rosa London is a jewellery brand based in the United Kingdom. Throughout these Terms, references to “we”, “us” and “our” refer to Dew Rosa London.
You can contact us by email at info@dewrosa.com
2. Using Our Website
You must be at least 18 years old to place an order with us.
You agree not to use our Site for any unlawful or unauthorised purpose.
You must not transmit viruses, malware, or any harmful code.
3. Products and Descriptions
We take care to ensure that all product descriptions, images and details are accurate. However, please note:
Colours may vary slightly depending on your screen or device.
Our jewellery is often handmade, so slight variations may occur – we think this makes each piece unique!
Availability may change without notice, and we may withdraw products at any time.
4. Prices and Payments
All prices are listed in British Pounds (£) and include UK VAT (where applicable).
Delivery charges are shown at checkout and depend on your location and chosen shipping method.
We reserve the right to change prices at any time, but this will not affect any confirmed order.
Payment must be made in full at the time of ordering through the payment methods available on our Site.
5. Delivery
We aim to dispatch orders promptly and provide estimated delivery times at checkout.
Delivery times may vary depending on your location and chosen shipping service.
We are not responsible for delays caused by couriers, customs, or events beyond our control.
For more details, please see our Delivery & Shipping Policy.
6. Returns and Refunds
We want you to love your jewellery. If you’re not fully satisfied:
You may return unworn items in their original packaging within 14 days of receipt for a refund or exchange (subject to exclusions such as personalised or custom-made items).
Refunds will be issued to your original payment method within 14 days of us receiving the returned item.
For full details, please see our Refund & Returns Policy.
7. Accuracy of Information
We do our best to keep all content on our Site up to date and correct. However, we cannot guarantee that all information (such as pricing, stock levels or descriptions) will always be entirely error-free.
We reserve the right to correct any errors or omissions and to update information without notice.
8. Intellectual Property
All content on this Site, including images, text, graphics, and logos, is the property of Dew Rosa London and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or exploit any content without our written permission.
9. Third-Party Links
Our Site may include links to third-party websites. These are provided for your convenience, but we are not responsible for their content, policies or practices. Please check their terms before using them.
10. Limitation of Liability
We do not guarantee that our Site will always be available, error-free, or secure.
Except where required by law, we shall not be liable for any loss, damage, or costs (direct, indirect, or consequential) arising from your use of our Site or products.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by UK law.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or the law. The latest version will always be available on this page.
13. Contact Us
If you have any questions about these Terms, please contact us at: info@dewrosa.com