FAQ

We’re here Monday to Friday, 9:00–16:30 GMT. You can reach us through our Contact Form or email us directly at info@dewrosa.com. or by sending us a message on WhatsApp — we’ll do our best to reply as quickly as possible. All other messages are answered the next working day, in the order they are received.

Yes! All jewellery comes beautifully packaged in a Dew Rosa gift box. At checkout, you can also add a gift bag. Don’t forget to enter the recipient’s shipping address if sending directly. Prices are never included in gift parcels.

Contact us right away. If your order hasn’t been dispatched, we’ll update the label for you. Once it has shipped, we unfortunately cannot intercept the parcel, but you may be able to arrange redirection through your local postal service. If the parcel returns to us, we’ll happily resend it to your correct address (re-shipping costs apply).

Delays can occasionally happen, especially during busy seasons or due to customs checks. If your order doesn’t arrive within 25 working days, it will be declared lost. At that point, we’ll either send a replacement or issue a full refund. All parcels are insured, so you won’t lose out.

Gold filled jewellery is a durable, high-quality alternative to solid gold. A thick layer of solid gold is pressure-bonded to another metal, making it resistant to tarnishing and flaking. Unlike gold plating, it contains much more gold and is suitable for daily wear. Anyone who can wear solid gold can comfortably wear gold filled jewellery.

Yes. We use 304 stainless steel, which is durable, hypoallergenic, and suitable for most skin types. If you have very sensitive skin, we also offer sterling silver and 14k gold filled options.